Your privacy matters, especially when it comes to health-related enquiries. This page explains what information this website collects, how it is used, and the choices available to you.
This Privacy Policy describes how information submitted through this website — primarily through the consultation and contact forms — is collected, used, and safeguarded. It applies only to this website and does not extend to records maintained separately by Max Super Speciality Hospital as part of your in-person clinical care, which are governed by the hospital's own patient-data policies.
We collect information only when it is voluntarily provided by you through the forms on this website, or generated automatically as part of normal website operation.
| Category | Examples |
|---|---|
| Contact details | Name, phone number, email address |
| Appointment details | Reason for visit, preferred date, message content |
| Technical data | IP address, browser type, device type, pages visited |
We do not knowingly collect payment information, government ID numbers, or detailed medical records through this website.
Information collected through this website is used solely to:
We do not use information submitted through this website for advertising, marketing to third parties, or automated decision-making.
Any health-related details you choose to include in the "Message / Additional Information" field are treated as sensitive personal information. Such details are accessed only by clinic staff directly involved in scheduling or preparing for your consultation, and are not stored for any purpose beyond coordinating your care.
Please avoid including highly sensitive details (such as full medical history or diagnostic reports) in the website contact form. These are best discussed directly with the clinic team by phone or in person.
We take reasonable technical and organisational measures to protect information submitted through this website from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Enquiry and appointment-request information submitted through this website is retained only for as long as necessary to fulfil the purpose it was collected for — typically, until your appointment has been scheduled and completed — after which it is deleted or anonymised, unless a longer retention period is required by law.
You may, at any time:
To exercise any of these choices, please contact the clinic using the details below.
This website is not directed at children. Where a consultation concerns a minor, we expect the form to be submitted by a parent or guardian on the child's behalf.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
For any questions about this Privacy Policy or how your information is handled, please contact:
